2Work / Refund & Cancellation Policy

Refund & Cancellation Policy

Effective date: 13 June 2026

This Refund & Cancellation Policy applies to milestone payments made through 2Work, operated by 2Work.

1. Milestone funding model

Clients fund a milestone before a Freelancer begins work. Funds are held by the payment provider and are released to the Freelancer only after the Client accepts the milestone deliverable.

2. Cancellation

A Client may cancel a project that is still a draft or open (no funded milestone) at no charge. Once a milestone is funded, cancellation is handled through the dispute process below.

3. Refunds

If a funded milestone is cancelled by mutual agreement or resolved in the Client's favour through the dispute process, the held milestone amount is refunded to the Client's original payment method via the payment provider, typically within 5–7 business days of the refund being authorised (bank timelines may vary).

4. Disputes

Either party may raise a dispute on an active milestone. 2Work administrators review the evidence and direct a release (to the Freelancer) or a refund (to the Client). The decision is then executed by the payment provider.

5. Platform commission

Where a milestone is fully refunded to the Client, 2Work does not retain commission on that milestone. Commission applies only to amounts successfully settled to Freelancers.

6. How to request

Raise a dispute in-app on the relevant milestone, or contact us:

2Work operates the "2Work" marketplace at https://2work.in.

2Work is an online-only business; please reach us by email.

Support: support@2work.in